Thumb Welding Supplies Return Policy
All returns must be approved by a representative of Thumb Welding Supplies.
Thumb Welding Supplies will accept returns for any merchandise provided it is in the original packaging and has not been used or altered in any way within 30 days of receipt of order. Thumb Welding Supplies also reserves the right to refuse a return for any special or custom order item.
A restocking fee of up to 25% may apply to any or all returned merchandise. The merchandise must be returned in the original packaging and in saleable condition and must be shipped at the customer’s expense and insured for the cost of the merchandise.
If the item is returned in non-saleable condition, Thumb Welding Supplies reserves the right to not issue credit or return to the customer. Once an item is used we will not accept a return on it. Thumb Welding Supplies reserves the right to refuse any return.
If the wrong merchandise was shipped or the merchandise was defective, please let us know immediately and we will correct the situation at our expense. We will send the correct items along with a return label for shipping the incorrect items back to our warehouse. We cannot issue shipping refunds on return items under any circumstance.
There are times when a package will arrive to a customer in a less than perfect condition. While we attempt to take every precaution to avoid merchandise being damaged in shipping, once the product leaves our warehouse, it is the responsibility of the delivery company to deliver your package undamaged. If an item arrives damaged, please notify us within 24 hours and if possible, refuse delivery of item from the delivery service. If the damage is concealed by the packaging and found upon opening the package, please document all damages and contact us within 24 hours. We will take all possible steps to replace your merchandise as quickly as possible and will handle all claims with the delivery service.
Thumb Welding Supplies is more than happy to exchange items. These items must meet our return criteria of being in saleable condition upon return to Thumb Welding Supplies. Once the items are received and inspected by Thumb Welding Supplies, the items that need exchanged will be sent out to the customer. All shipping cost associated with exchanges are at the customer’s expense.
All products that have a manufacturer warranty are covered by the manufacturer warranty from manufacturer defects and covered for the specified amount of time in the manufacturer warranty. Requests for warranty repair should be directed to the manufacturer of the product.
No credit will be issued to customer until the returned item is received and inspected by a representative of Thumb Welding Supplies. Once received and inspected, the credit for the return or exchange will be made using the payment method selected by the customer. No credit will be issued for shipping costs on returns unless the return is based on an error caused by Thumb Welding Supplies.